Shipping policy
charges are the responsibility of the customer unless a free-shipping promotion applies.
5. Cash on Delivery
We may offer Cash on Delivery (COD) for eligible locations.
For COD orders, customers are expected to provide an accurate and complete:
- Name
- Phone number
- Delivery address
- City
- Area/locality
Our team or courier may contact you to confirm your order.
6. Incorrect Address or Contact Information
Customers are responsible for providing accurate delivery information.
If an order cannot be delivered because of an incorrect address, incomplete information, unavailable recipient, or incorrect phone number, additional delivery charges may apply for re-delivery.
7. Delayed Orders
If your order is delayed beyond the estimated delivery period, please contact us with your order number.
We will contact the courier and provide you with the latest available information.
8. Failed Delivery
If the courier attempts delivery and the customer is unavailable or refuses to receive the order, the order may be returned to us.
Repeated refusal of COD orders may result in restrictions on future COD orders.
9. Third-Party Courier Services
Lvyra may use third-party courier companies to deliver orders.
Once an order has been handed to the courier, delivery timing may be affected by the courier's operational circumstances.
10. International Shipping
We currently do not offer international shipping unless specifically stated on our website.
11. Contact
For shipping questions, contact:
Email: lvvyrraaa@gmail.com
WhatsApp: [your WhatsApp number]
Phone: [your phone number]