Refund & Return Policy

Last Updated: September 13, 2026

At Lvyra, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

You may request a return or replacement if:

• You received the wrong product.

• The product arrived damaged or defective.

• The product is significantly different from its description.

• An item is missing from your order.

To be eligible for a return, the product must generally be unused and in the same condition in which you received it, with its original packaging where applicable.

2. Return Request Period

You must contact us within 7 days of receiving your order to request a return or replacement.

Requests submitted after 7 days may not be accepted unless otherwise required by applicable law.

3. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible.

Please provide:

• Your order number

• Your name and contact number

• A clear description of the issue

• Clear photos or a short video showing the product and the problem

Our team will review your request and provide the appropriate solution.

4. Wrong Product

If you receive a product different from what you ordered, please contact us within 7 days.

After verification, we may arrange a replacement or another appropriate resolution.

5. Products That Cannot Be Returned

Returns may not be accepted for:

• Products that have been used, washed, damaged, or altered by the customer

• Products without their original packaging where packaging is necessary for resale

• Products damaged due to misuse

• Products returned after the applicable return period

• Items that are specifically identified as non-returnable on their product page

For hygiene and safety reasons, certain beauty, skincare, personal-care, or intimate-use products may be non-returnable once opened or used, except where applicable law requires otherwise.

6. Change of Mind

We generally do not accept returns simply because a customer changes their mind after receiving the product.

However, if a particular product has a different return condition stated on its product page, that condition will apply.

7. Return Shipping

If the return is caused by an error on our part, such as sending the wrong product or a verified defective/damaged product, Lvyra may cover the reasonable return shipping cost or provide an alternative resolution.

For other approved returns, the customer may be responsible for the return shipping cost.

8. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If a refund is approved, the refund amount and method will depend on the payment method used for the order.

For Cash on Delivery orders, we may request appropriate payment details or provide another mutually agreed refund method.

Refund processing time may vary depending on the payment method and financial institution.

9. Exchanges

Where possible, eligible products may be exchanged for the same product.

If the product is unavailable, we may offer a replacement product, store credit, or refund, depending on the circumstances.

10. How to Request a Return

Contact us through:

Email: lvvyrraaa@gmail.com
WhatsApp: [your WhatsApp number]
Phone: [your phone number]

Please include your order number and explain the reason for your return request.

11. Important Notice

This policy does not limit any rights you may have under applicable consumer protection laws.

Lvyra reserves the right to review each return request and determine eligibility according to this policy and applicable law.